Standard Size Event Dresses

Standard size event dresses can be returned within 7 working days upon receipt if returned in the original condition, packaging and unworn. We will not accept liability for products lost or damaged during transit you. We advise all items are insured and sent via special delivery. Please note that if you are exchanging for another size you may have to wait on this size being made up. 

Custom Made orders and Wedding dresses.

On completion of paying your deposit you are entering into an agreement with Carolyn Baxter.

Once deposit is paid, made to measure and custom items are non refundable. Dresses still have to be paid for in full if cancellation occurs as items are designed to your specification.

Dresses are made to the exact measurements provided at the time the deposit is paid unless requested otherwise. However, wedding dresses are made 6 months prior to the wedding date so measurements can be taken no later than 6 months prior to this date. We are not held responsible for any weight gain/ loss. If a dress needs to be re-made due to changes in sizing then the customer is responsible for the additional costs. If you are pregnant at the time of your measurements being taken please disclose this to us so we can cut the dress with extra seam allowance.

Please allow for fitting time for dresses in advance to the date of event. Each dress requires 1-3 fittings.

Sample watches may vary in colour due to each roll of fabric varying slightly.

Please ensure when measurements are taken that you are wearing the correct undergarments and shoes as these can affect the fit dramatically.

Payment is made in either part or full at first fitting. Any additional changes to the design are chargeable.

Hair Extensions

You are allowed to return your item within 14 days of receipt. If the product has been posted when you request cancellation you will be required to return at your expense in accordance with our customer returns policy before you are granted a refund. Please make sure you post recorded delivery to prevent the item being lost in transit as it is the customers responsibility to make sure the item is returned to us.

If unsuitable, hair extensions must be returned within 14 days of receipt in the original condition they were received which means in the original packaging, on the backing card with the hygiene tags intact.

It is advised to inspect the hair before taking off the backing paper to ensure you are happy with the quality as once removed it cannot be returned.

Each returned set of hair extensions are reviewed to determine whether a refund or exchange will be provided. Unsuitable hair must be returned within 14 days upon receiving.

If hair extension sets are returned used or have been tampered with the customer will not receive a refund.

You will not receive a refund if...

  • The hair has been worn.

  • The hair has been cut/modified.

  • The hair has been coloured or dyed or been treated in any other way.

  • The hair has been been curled or straightened by use of heat.

  • The hair that has been damaged due to heat.

  • The hair that has had any product or scents applied.

Goods will be exchanged or refunded if faulty within 14 days of recieveing the product. Hair is not considered faulty if condition deteriorates due to wear or bad customer care.

The Company shall credit the buyer for hair extensions if the buyer is not happy with the dyed colour providing they remain on the backing card. A few strands of un-dyed hair may be found in the hair pieces as they are naturally dyed. The buyer must check the colour of the hair and noticing the un-dyed strands, if unsatisfactory to the buyer, the buyer must not take the hair piece out from it's packaging, and must return it immediately. If detached, warranty is void and becomes non-refundable due to hygiene reasons.

All refunds made will be less any postage costs incurred by the company, unless goods were found to be defective at the date of delivery in which case postage costs charged will be refunded.

Any products which arrive faulty or tampered with and not eligible for a refund will be returned to the customer at the customers expense.

Any modifications made to the hair once the order is received is at the customers own discretion and we will not be held liable for such modifications. Dying, cutting, perming and treating the hair are all considered modifications.

When dying the hair always do a strand test prior as results can vary with each set of extensions.